TSC Delivers Value Well Beyond the Repair

TSC has the right services and processes

to support your needs

TSC offers world-class depot repair, reverse logistics and product resale services to our clients globally on a full range of products from storage, servers and enterprise devices to personal computers, components and consumer electronics. But, we think, work and act like an extension of your own organization doing what is needed and going beyond just repair. 

Investing in People and Technology

A true partner matches your technical know-how and provides ideas and services. That is why TSC heavily invests in training our people to be the best in the business. Also, we equip them with the latest equipment, processes and quality assurance measures in our state-of-the art facilities to identify and build the best practices to maximize your business. 

Fast and Flexible  

TSC is run by owner/operators with the ability to make quick decisions and deliver fast turnaround times. So, you'll never talk to salesperson and you can always know our team has the authority to do what is best for you without ever asking.

One Call Service

TSC has the knowledge and resources to deliver customized repair and logistics solutions to meet your exact needs globally. With strategic locations across the globe along with understanding your local needs, we have the ability to share expertise and replicate almost any solution on a global scale with just one call. 

 

Core Services

Depot Repair

Through its extensive network of resources, TSC is able to offer in-warranty and out-of-warranty whole unit & parts repair to customers on a global scale. Our world-class depot repair capabilities encompass a broad range of services including:

  • Failure diagnostics

  • Parts procurement and replacement 

  • Component/board level repair

  • Field service technician support 

  • Tape library robotics repair

  • Data recovery including complex RAID systems

  • LCD panel clean room repair

 

​Products serviced:

  • LCDs

  • Circuit boards

  • Enterprise/servers

  • Networking equipment

  • Tape drives 

  • Hard drives

  • Power supplies

  • Notebooks, tablets, desktops and printers 

All work and data erasure in accordance with NIST 800.88 and covered by a worldwide warranty. 

 

The TSC Difference

  • All repair depots are compliant with stringent ESD standards

  • All partners are ISO 9001 Certified

  • Standardized processes allowing for easy rollout in new geographies

  • Standardized and central collection of repair data to measure against customer SLAs, productivity, quality and yield

  • Multi-location projects have a single account manager and single quality manager assigned for accountability

  • Open communication is encouraged between our partners and regional customer representatives to ensure fast decision making and local input

Reverse Logistics

With localized, in-country expertise supported by worldwide coverage, our reverse logistics services will help maximize the value of your returns or end-of-life products. 

 

We provide:

  • Through identification of no fault found returns

  • Parts repair

  • Teardown/parts harvesting

  • Screening

  • Data erasure

  • Part kitting and fulfillment services​

How TSC can support your organization ​​

  • Handling technology logistics so you can focus on your core business

  • Ensuring that you have a green supply chain

  • Designing a consistent, custom returns process for your business through our ISO 9001 certified network

  • Providing centralized reporting where you can compare returns and repairs trends among the different geographies 

  • Breaking down units into parts for your own service stock

  • In country service to avoid expensive freight and help you reduce your inventory costs

  • Helping you with resale of tested returns