What is quality? The International Organization for Standardization (ISO) defines quality as " the degree to which a set of inherent characteristics fulfills specified requirements". As is commonly stated in ISO 9001, "Say what you do. Do what you say. Prove It. Improve It". At TSC, we do just that!
Since our founding in 2009, TSC has been committed to quality. With locations in United States, Canada, Brazil, Mexico, Argentina, The Netherlands, Singapore, India, Indonesia, and China it is important to ensure our growing organization remains consistent in all things, especially quality. These are some of the ways we ensure quality throughout TSC:
Worldwide warranty: We prove our commitment to quality by offering a worldwide warranty. With locations and resources all around the world; we have you covered!
Sharing of best practices: With 7 locations spanning 11 countries we have significant shared experience. At TSC, we share best practices to ensure our clients and partners receive the same great quality throughout all locations. Through the sharing of best practices we are also able to continuously improve our processes.
Centralized quality oversight & reporting: Through our regular cross audits and shared reporting, TSC always has quality oversight for each location.
Centralized account management with local contacts: With TSC you get the best of both worlds; exceptional, local service on a worldwide basis. This means that while you will have a local contact with in-country expertise, you will also have centralized account management to ensure consistent quality.
Fast technology transfer: With a single point of quality management we are able to quickly identify differences in regions and then transfer efficiencies and best practices. As owner-operated locations we are able to make fast decisions regarding technology transfer.
Common process documentation & work instructions: By following common process documentation and work instructions we ensure that our clients receive the same level of service and quality regardless of which partner is carrying out the work.
ISO 9001 Certification: All of our locations are ISO 9001 certified. ISO 9001 is widely regarded as the most important quality management system world wide. It brings numerous benefits to a company and most importantly these benefits get passed onto customers.
Regular cross audits: We support our commitment to quality by performing cross audits once a year for each location. This allows TSC quality managers to visit different locations and provide feedback to ensure the quality level at TSC is consistent throughout.